Uploaded photo on gogepayservices

How to Upload or Update Your Profile Photo on GoG ePay Services

BySammy Mensah

Is your profile photo on GoG ePay Services outdated or no longer a good representation of you? Keeping your profile picture updated helps colleagues and administrators recognize you easily and maintains a professional appearance on the platform.

Updating your profile photo on ePayslip Portal can improve account identification, help prevent confusion with other employees, and ensure your personal information remains accurate across the Gogepayservices portal. This guide explains the step by step process to change your profile photo quickly and successfully.

Why You Should Keep Your Profile Photo Updated?

A lot of employees skip the gogepayservices profile photo or leave an old one for years. Here’s why you should update your photo:

  • People can recognize you quickly. A clear photo helps HR, managers, and colleagues identify you easily.
  • Your profile looks more professional. An updated photo makes your account look active and complete.
  • It supports identity verification. Your photo can help confirm that account information belongs to the right employee.
  • It improves teamwork. Colleagues can easily match your name with your face in directories and workflows.
  • It keeps your information up to date. A recent photo helps avoid confusion if your appearance has changed.

ePayslip Profile Photo Requirements 

GOG Pay Services portal won’t accept just any image. Before you dig through your camera roll, make sure your photo:

Before uploading your profile photo, make sure:

  • The image is in JPG or PNG format.
  • The file size is within the allowed limit.
  • Your face is clearly visible.
  • The photo is clear and not blurry.
  • The background follows the platform requirements.

Checking these requirements before uploading can help you avoid errors and complete the update successfully.

Steps To Update Your Profile Photo

Step 1: Sign In

Open GOG Pay Services in your browser and login ePayslip portal with your employee credentials. Once you’re in, you’ll land on your dashboard.

Employee sign-in page on GoG EPay Services portal

Step 2: Click the Profile Pill (Top Right)

Look at the top right corner of the screen. That small element showing your name or initials is the profile pill. Click it and a dropdown menu appears.

Profile pill menu displayed in the top-right corner of the dashboard

Step 3: Select “View Profile”

From the dropdown, click “View Profile.” This takes you to your profile page where your photo lives.

View Profile option selected from the account dropdown menu

Step 4: Click the Pencil Icon

On your profile page, find the pencil icon near your photo. Click it. That opens the photo upload options.

Pencil icon used to edit profile photo on the profile page

Step 5: Check the Photo Requirements Again

The platform shows you the specific requirements at this stage. Take 30 seconds to read them. File format, size limit, background rules, all of it is listed here.

Profile photo requirements page showing upload guidelines

Step 6: Upload or Take a Photo

You have two choices:

  • Take a new photo using your device’s camera
  • Upload an existing photo from your device

Pick whichever works for you.

Options to upload an existing photo or take a new profile picture

Step 7: Crop and Adjust

After you select a photo, a cropping tool appears. Use it to center your face inside the frame. Make sure the photo isn’t too dark, too blurry, or cut off at an awkward spot.

Photo cropping tool used to adjust profile image before upload

Step 8: Click “Set Photo”

Happy with how it looks? Click “Set Photo” to lock in your selection before saving.

Photo cropping tool used to adjust profile image before upload

Step 9: Review and Save

A final preview loads. Look it over one more time, then click “Save.” That’s it. Your new profile photo is live.

Profile photo preview screen with Save button in GoG EPay Services

Step 10: Photo Updated Successfully

Congratulations! Your new profile photo has been updated successfully. The image will now appear on your profile and across supported areas of the portal where your account information is displayed.

photo updated successfully

Watch the official video tutorial to learn how to update your profile photo on the Employee Self Service portal. Follow the step by step instructions to upload and save your new profile picture.

Source: Official CAGD YouTube Channel.

Common Problems and Solutions

If you have trouble updating your profile photo, try these quick fixes:

Problem

Solution

Photo won’t upload

Make sure the image is in the correct format and within the file size limit.

Edit photo icon is missing

Refresh the page and sign in again.

Photo looks blurry

Upload a clearer, higher-quality image.

Changes are not saving

Check your internet connection and try again.

Error message appears during upload

Use a different image or reduce the file size before uploading.

GoG ePay Services Help Center

If you are unable to update your profile photo or experience any account related issues, you can contact the GoG ePay Services support team for assistance. The helpdesk can guide you with registration profile updates, login problems, account verification, and other portal related concerns.

You can reach the Gogepayservices portal support team through the following contact numbers:

  • 0245289771
  • 0552925395
  • 0247452601
  • 0505660003
  • 0243340355

Before contacting support, keep your employee number, full name, and other account details ready. This will help the support team assist you more quickly.

Conclusion

Keeping your profile photo up to date on GoG ePay Services helps maintain a professional profile and makes it easier for colleagues, managers, and administrators to recognize you. The process is simple and only takes a few minutes to complete.

By following the steps in this guide, you can upload a new photo, save your changes, and keep your account information current. If you experience any problems during the update process, review the solutions above or try again with a photo that meets the platform requirements.

Frequently Asked Questions

JPG and PNG are the most common, also the platform lists the exact accepted formats during upload.

Yes. There’s no limit. Just follow the same steps whenever you want to update it.

The system will show an error message. Read it carefully, compare your photo against the listed requirements, and try again with an image that fits the format, size, and background rules.

There’s no rule that forces you to, but it’s a good idea. If your appearance has changed significantly, an outdated photo can cause confusion during identity checks or access reviews.

First try refreshing the page. If that doesn’t work, clear your browser cache and log in again. If the option is still missing, your account permissions may be restricted. Contact your HR team or the platform administrator to check whether you have the access needed to edit your profile.

Sammy Mensah works as an Accounts Assistant with the Ghana Education Service, handling payroll-related processes as part of his daily work in the public sector. That hands-on experience with government payroll systems is what led him to start GoG ePay Services Guide, a site built to help fellow employees register, log in, and manage their ePayslip without the confusion many people run into on the new portal. Every guide here is based on actually going through the process, not secondhand information, and is updated whenever CAGD changes something on their end. GoG ePay Service Guide is an independent, informational site and isn't affiliated with CAGD or the Government of Ghana.

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